First Contact: Stories of the Call Center
by NobelBiz Studios
March 7, 2024 12:46 am
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
Recent Episodes
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast
1 month agoTransforming Contact Centers through Servant Leadership and Innovation: Frank Mona III
2 months agoEmpathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff
6 months agoThe Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson
6 months agoFrom Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf
7 months agoFrom Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis
8 months agoKnowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
9 months agoNavigating Compliance Challenges in the Contact Center Industry: Dan Greenwell
10 months agoMaster Call Center Customer Service in the Digital Age: Jim Iyoob
11 months agoContact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims
12 months ago