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First Contact: Stories of the Call Center

First Contact: Stories of the Call Center

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Recent Episodes

  • From Cold Calls to Chatbots - The Evolution of Contact Centers: Phillp Bennett

    3 weeks ago

  • The Most Underrated Driver of CX Performance? Your Headset, with Vern Fernandez

    2 months ago

  • How to Build a People-First Contact Center That Actually Reduces Turnover: Sam Falletta

    3 months ago

  • From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira

    4 months ago

  • AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi

    5 months ago

  • Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman

    6 months ago

  • What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers

    8 months ago

  • Empowering Women and Event Success in Lead Generation: Sara Malo

    9 months ago

  • Building a Customer-Centric Culture: Annette Franz

    10 months ago

  • The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown

    11 months ago