Ask Marc – about service design and journey mapping software

Ask Marc – about service design and journey mapping software

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The experiences of customers, patients, citizens, employees… are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

Recent Episodes

  • Journey mapping in tourism

    2 years ago
  • Ask Marc - managing CX across online and offline channels

    2 years ago
  • Ask Marc – becoming a human-centered organization

    2 years ago
  • Ask Marc – presenting journey maps

    3 years ago
  • Journey mapping in marketing

    3 years ago
  • Journey mapping in banking

    3 years ago
  • Journey mapping in NGOs

    3 years ago
  • Journey mapping in SaaS

    3 years ago
  • Ask Marc – Service design workshops

    3 years ago
  • Ask Marc – Measuring service design impact

    3 years ago