Ask Marc – about service design and journey mapping software
by Smaply
July 18, 2022 9:24 pm
The experiences of customers, patients, citizens, employees… are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com
Recent Episodes
Journey mapping in tourism
3 years agoAsk Marc - managing CX across online and offline channels
3 years agoAsk Marc – becoming a human-centered organization
4 years agoAsk Marc – presenting journey maps
4 years agoJourney mapping in marketing
4 years agoJourney mapping in banking
4 years agoJourney mapping in NGOs
4 years agoJourney mapping in SaaS
4 years agoAsk Marc – Service design workshops
4 years agoAsk Marc – Measuring service design impact
4 years ago