Katrina Talks Humanising IT

Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina’s best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you’re an IT professional looking to enhance your career, a designer aiming to understand IT service management, or just curious about the future of IT, the Humanising IT™ Podcast offers valuable insights and inspiration. We aim to transform both the perspective of IT departments and the people within them. Tune in to the Humanising IT™ Podcast and discover how we can make ITSM human-centred.