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ITIL in the Trenches Podcast Series

ITIL in the Trenches Podcast Series

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Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.

Recent Episodes

  • 07: Risk management

    5 years ago

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  • 06: The really right way to close a problem ticket

    5 years ago

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  • 05: Release management vs. Deploy management

    5 years ago

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  • 04: Incidents and requests...Not the same!

    5 years ago

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  • 03: New features in the latest ITIL 4 release

    5 years ago

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  • 02: The four dimensions of ITIL 4

    5 years ago

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  • 01: Can problem tickets be projects in ITIL?

    5 years ago

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