Brainstorm 911 – The Podcast

Brainstorm 911 – The Podcast

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Approximately 100,000 public safety communicators go to work each day. They answer millions of 9-1-1 calls, dispatch first responders, handle administrative calls, and document information in the background, often going unnoticed and underappreciated. This podcast explores the work of these frontline heroes and offers insights into the industry. Part training, part venting, and always from the heart, episodes will dive into topics of interest to those working in the industry, review research on various related topics, and present observations of the host, guests, and listeners.

Recent Episodes

  • 5: Customer Service in the 9-1-1 Center. Identify your Customers

    2 years ago
  • 4: Customer Service in the 9-1-1 Center Part 1

    2 years ago
  • Pride-Cast

    2 years ago
  • 3: Three P's of 9-1-1

    2 years ago
  • 2: Every Step you Take

    2 years ago
  • 1: Welcome to Wherever you are.

    2 years ago
  • Coming Soon

    2 years ago