Five Star Counsel Podcast
by John Strohmeyer
April 5, 2023 8:30 pm
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren’t in the same “service” industry as those companies, but that doesn’t mean we can’t benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue – every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave about!
Recent Episodes
Spring Break! Plus, a Practical Guide to Come in Season 3...
1 year agoS2 E13. Answering Our Show's Big Question
1 year agoS2 E12. Recovering From Service Mistakes
1 year agoS2 E11. Making Service Improvements
1 year agoS2 E10. Maintaining Your Service Consistency
1 year agoS2 E9. Setting Your Delivery Standards
1 year agoS2 E8. Your People: Hiring, Training, and Managing
1 year agoService Delivery in the New Experience Economy w/ Joe Pine
1 year agoS2 E7. Defining the Five Star Experience
1 year agoS2 E6. Avoiding Red Herrings
2 years ago