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Five Star Counsel Podcast

Five Star Counsel Podcast

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What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren’t in the same “service” industry as those companies, but that doesn’t mean we can’t benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue – every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave about!

Recent Episodes

  • Spring Break! Plus, a Practical Guide to Come in Season 3...

    2 years ago

  • S2 E13. Answering Our Show's Big Question

    2 years ago

  • S2 E12. Recovering From Service Mistakes

    2 years ago

  • S2 E11. Making Service Improvements

    2 years ago

  • S2 E10. Maintaining Your Service Consistency

    2 years ago

  • S2 E9. Setting Your Delivery Standards

    2 years ago

  • S2 E8. Your People: Hiring, Training, and Managing

    2 years ago

  • Service Delivery in the New Experience Economy w/ Joe Pine

    2 years ago

  • S2 E7. Defining the Five Star Experience

    2 years ago

  • S2 E6. Avoiding Red Herrings

    2 years ago