How-To > Business > Sales & Marketing > Sales

Working Smarter: Presented by Calabrio

Working Smarter: Presented by Calabrio

by

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

Recent Episodes

  • Klaus Bang, The Danish WFM Ninja - Using Data to Set Goals

    1 year ago

  • Wysdom - How AI turns bots into intelligent agents with Tariq Bethune

    2 years ago

  • Successful Agent Self Scheduling with Precious Bucher from Zappos

    2 years ago

  • The Power of Honesty, Transparency and Communication with Bryce Ackerman

    2 years ago

  • WFM for a Global and Digital Organization with Trent Ryan from Netflix

    2 years ago

  • WEM in Healthcare Organizations with Daniel Acosta

    2 years ago

  • Building a World-Class WFM Team

    2 years ago

  • Chris Warticki - Customer Service, Customer Experience and Customer Success

    2 years ago

  • Back to Basics with Jim Davies

    3 years ago

  • Machine Learning and Artificial Intelligence - What is it and how are contact centers using AI/ML?

    3 years ago