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Voice of the Customer

Voice of the Customer

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Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today’s omnichannel call center.

Recent Episodes

  • Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust

    4 years ago

  • Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY

    4 years ago

  • Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences

    4 years ago

  • Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

    4 years ago

  • Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

    4 years ago