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Touchpoints: Putting the customer at the centre of your world.

Touchpoints: Putting the customer at the centre of your world.

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Customer-centricity involves more than just saying the customer is important. Creating meaningful experiences and maintaining lasting relationships with customers begins with understanding the customer as a whole. By putting people first, profits follow. Join us every fortnight as we discuss how businesses can become more customer-centric, and learn from the leaders themselves.

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