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The Support Helpdesk

The Support Helpdesk

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The Support Helpdesk Podcast is a call-in podcast hosted by Bill Bounds and Mercer Smith with help from a rotating cast of experts. We help you solve your customer support related challenges.

Recent Episodes

  • Episode 6 - Handling More Opportunities

    5 years ago

  • Episode 5 - Support and Product Teams Harmonizing

    5 years ago

  • Episode 4 - Showing Support's Value

    5 years ago

  • Episode 3 - Outsourcing Tier 1 Tickets

    5 years ago

  • Episode 2 - Making the Most of 1:1s

    5 years ago

  • Episode 1 - To Round Robin or Not?

    5 years ago

  • The Intro Episode!

    5 years ago