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The New Digital Customer

The New Digital Customer

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The New Digital Customer podcast brings you insightful and inspiring conversations with customer-focused leaders who are transforming and innovating customer experience. Hosts Adam Brotman, the CEO of Brightloom and Chief Product Officer Ben Straley talk with customer experience and digital leaders from some of the world’s biggest brands.

Recent Episodes

  • McDonald's Loyalty + Customer Experience in the Digital Strategy Spotlight

    3 years ago

  • Wingstop in the Digital Strategy Spotlight

    3 years ago

  • Data Science to Elevate Customer Experience

    3 years ago

  • When the Digital Customer Becomes Shareholder

    3 years ago

  • The Digital Restaurant and New Customer Expectations

    3 years ago

  • Blockchain, Crypto and Customer Loyalty Programs

    4 years ago

  • Digital Customers in the Real Estate Marketplace

    4 years ago

  • What the Growing Number of Customer Channels Means to Business

    4 years ago

  • Powering Your Organization with Customer Data

    4 years ago

  • How to Organize and Manage Your Data

    4 years ago