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The CX Podcast R&R

The CX Podcast R&R

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Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.

Recent Episodes

  • Episode 79 - CX Top Tips from Wales with Mel Evans

    4 months ago

  • Episode 78 - Holiday CX with Lee Trowbridge

    5 months ago

  • Episode 77 - CX Data, what are the trends?

    5 months ago

  • Episode 76 - CX Change is the constant

    8 months ago

  • Episode 75 - The Changing Face of Legal CX with Lee Taylor

    9 months ago

  • Episode 74 - 2024...here we go!

    10 months ago

  • Episode 73 - CX review 2023 & predictions for 2024

    11 months ago

  • Episode 72 - It’s CXmas! (well, nearly)

    1 year ago

  • The CX Podcast R&R Episode 71 with Tony Day

    1 year ago

  • Is customer satisfaction in freefall?

    1 year ago