The Customer Experience Podcast

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation. In this episode, we delve into the meaning and importance of customer experience, and how it fits into the larger picture of sales strategy. We also discuss the unique approach of selling a person rather than a product, and the role of trust and confidence in building successful business partnerships.
We explore the world of customer experience with Shannan Berry, Vice President of CX and Sales Strategy at TitleOne. Shannan has been with the company for nearly a decade and in this role for just under a year, and brings a wealth of knowledge and experience to the table.
Shannan shares her insights on:

– How the company culture at TitleOne serves as a strategic anchor for the business
– How can you practically and operationally make employees happy?
– Why solution-oriented thinking is so effective at building better customer experiences
– How thinking like your customer results in exceptional customer experiences
– What the benefits of having an incredible customer experience in your sales strategy are

More information about Shannan and today’s topics:

– LinkedIn Profile: https://www.linkedin.com/in/shannan-berry-09148326/
– Company Website: https://www.titleonecorp.com/

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Amazon, or Google Podcasts, and find more episodes on our blog.