Support Heroes by Kaizo
by Kaizo
October 27, 2021 8:27 pm
Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. We want to shine a light on the contributions made by our brothers and sisters in the industry, and share best practices from some of our most trusted and talented colleagues. It’s not very widely understood how tough it is to provide exceptional Customer Service, nor how much of an asset it is to companies looking to dominate the market. We’d like to change that misconception by putting Support Heroes from world-leading companies in the spotlight and connecting them to you- our dear listeners.
Recent Episodes
Ep. 39 How ActiveCampaign revolutionizes customer experience
2 years agoEp. 38 How Kaizo leverages gamification to drive team productivity
3 years agoEp. 37 Road to Remote Customer Service Excellence with Shopify’s Director of Support
3 years agoEp. 36 How Zendesk evolves customer service with change management
3 years agoEp. 35 How Hugo Skyrocketed Their CSAT with Video Support & Proactive Service
3 years agoEp.34 Customer Service Best Practices from the Insurance Industry
3 years agoEp.33 How to Make an Acquisition in Support Successful- Advice for Acquirers and Acquirees
3 years agoEp. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started
3 years agoEp. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts
3 years agoEp. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support
3 years ago