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Now Brands Talk: Conversations with CX leaders

Now Brands Talk: Conversations with CX leaders

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Now Brands Talk is a show for leaders who want to close the brand interaction gap and bridge that tricky divide between brands and the people who love them. Our core belief is that brands are only as good as how they interact. To earn favor and build trust, brands must be continuously available, completely consistent, and always helpful, no matter when or where an interaction takes place. Each episode of Now Brands Talk features a conversation with a trail-blazing leader about connecting people with the brands they love. Join our conversation! As we wrap up Season 1 of Now Brands Talk, we reflect on the main patterns that came up, which are empathy, empowerment, and holistic CX.

Recent Episodes

  • Season 1 Finale: 3 Themes We Learned from 26 Episodes

    1 year ago

  • The Relationship Between Sales and Customer Success

    2 years ago

  • The Crossover Between Brand and Customer Experience

    2 years ago

  • 3 Main Takeaways About the Next Chapter of CX

    2 years ago

  • Designing the Customer Experience of the Future

    2 years ago

  • Bridging the Language Gap with Industry Specific Offerings

    2 years ago

  • The Profitability of an Excellent Agent Experience

    2 years ago

  • Tailoring Experiences For Different Customer Segments

    2 years ago

  • A Sweet Take on Automation vs Human Connection

    2 years ago

  • How to Gracefully Navigate CX Software Change Management

    2 years ago