Navigating the Customer Experience
by Yanique Grant, Customer Experience Strategist, Entrepreneur
June 24, 2025 6:00 pm
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Recent Episodes
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2 months ago254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky
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2 months ago252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer
3 months ago251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter
6 months ago250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden
8 months ago249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard
9 months ago248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode
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9 months ago