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Future of Customer Service

Future of Customer Service

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The “Future of Customer Service” podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

Recent Episodes

  • 33. Simple TV: AI is the Future of Customer Service

    2 years ago

  • 32. Aram Melkoumov from Crowdlinker

    2 years ago

  • 31. Neoenergia: Keep Human at the Center of your Digital Strategy

    2 years ago

  • 30. Reasoning Engines and the Truth About AI

    2 years ago

  • 29. Why do so many AI projects fail?

    2 years ago

  • 28. Voice bots and IVR Systems – The Future of On-Call Support

    3 years ago

  • 27. Customer Service Digitalization in Manufacturing Industries

    3 years ago

  • 26. Headless Technology and The Future of Omnichannel

    3 years ago

  • 25. The Cross-Industry Value of AI

    3 years ago

  • 24. Understanding Behavioral Bot Design

    3 years ago