Experts of Experience
by Mission.org
July 24, 2024 5:00 pm
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets – and exceeds – their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
Recent Episodes
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
6 days ago#39 Optimizing Campaigns and Driving Revenue with AI
2 weeks ago#38 How To Actually Implement AI in A Meaningful Way
3 weeks ago#37 The Need For Speed in Customer Experience
4 weeks ago#36 Using Data to Drive Growth and Customer Satisfaction
1 month ago#35 How GNC is Shaping Product Strategy with Customer Feedback
1 month ago#34 How John Deere is Making Technology Accessible to All Farmers
2 months ago#33 The Power of Proximity in Enhancing Customer Experience
2 months ago#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
2 months ago#31 The Monumental Power of Genuine Empathy as a CX Tool
2 months ago