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Experts of Experience

Experts of Experience

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If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets – and exceeds – their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.

Recent Episodes

  • #56 Why Emotional Intelligence is the Key to Customer Experience Success

    3 days ago

  • #55 Unlocking Customer Success: How BetterUp Uses Data and AI to Transform Workforces

    1 week ago

  • #54 How to Turn Customer Experience Into a Revenue Driver

    2 weeks ago

  • #53 How Generac is Taking a Proactive Approach to Customer Experience

    3 weeks ago

  • #52 Why Understanding the Customer Is The Key to Great Experiences

    1 month ago

  • #51 Connecting CX to Key Value Metrics

    1 month ago

  • #50 Breaking Down The Link Between Employee Experience and Customer Experience

    2 months ago

  • #49 Why You Need to Be Easy to Do Business With

    2 months ago

  • #48 How To Create Great Experiences at Large-Scale Events

    2 months ago

  • #47 Instilling a Customer-First Mindset at BILL

    2 months ago