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Customer First

Customer First

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Insights to respond to evolving customer needs and unlock new sources of customer value.

Recent Episodes

  • Changing expectations: Healthcare and financial services

    2 years ago

  • The great data debate

    2 years ago

  • Inflation

    3 years ago

  • Innovation

    3 years ago

  • Personalization

    3 years ago

  • Orchestrating experiences

    3 years ago

  • Buying into brands

    4 years ago

  • Ethics for a new era

    4 years ago

  • Logistics

    4 years ago

  • Emotional intelligence

    4 years ago