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Customer Experience University – Winning Loyalty & Engagement One Customer at a Time

Customer Experience University – Winning Loyalty & Engagement One Customer at a Time

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Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses – large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com

Recent Episodes

  • Tis the Season: Scaling-up for Consistently Memorable Holiday Experiences

    7 days ago

  • Transforming Service into Experience: The Power of Personal Connection

    2 weeks ago

  • The Truth About Customer Experience: It’s the Journey, Not Just the Touchpoints

    3 weeks ago

  • It's Not Just Who You Know: Building Deeper Connections for Success

    4 weeks ago

  • The Success of Your Business Depends on a Single Question: How Do You Respond?

    1 month ago

  • Customer Experience (CX) Day - Celebrating the Power of Partnership

    1 month ago

  • Are you a Lovemark? The Journey to Becoming a Beloved Brand

    2 months ago

  • Defying Expectations - The Power of Vision, Purpose, and Dedication

    2 months ago

  • Your Customers Are Changing Fast, Are You?

    2 months ago

  • Artificial Intelligence is NOT a Customer Experience Panacea: Beware the Privacy and Operational Pitfalls

    2 months ago