Customer Experience University – Winning Loyalty & Engagement One Customer at a Time
by Dr. Joseph A. Michelli
July 24, 2025 11:00 pm
Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses – large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com
Recent Episodes
The Power of Storytelling in Customer Engagement
2 days agoConsistency Across Multi-Location Customer Service
1 week agoServant Leadership in Crisis Management
2 weeks agoBuilding Trust as the Foundation for Customer Loyalty
3 weeks agoDesigning “Wow” Moments in Customer Interactions
4 weeks agoEmpowering Employees to Deliver Superior Service
1 month agoEmpathy as the Core of Servant Leadership
1 month agoThe Role of Recognition in Building Employee Loyalty
2 months agoThe Role of Emotional Intelligence in Team Cohesion
2 months agoThe Art of Listening: Elevating Customer and Employee Experiences
2 months ago