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Customer Experience Leaders

Customer Experience Leaders

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We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon … this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in ‘on the spot’​ customer feedback.

Recent Episodes

  • A radically different approach to the aged-care sector

    3 years ago

  • How Australia's leading pharmacy chain manages CX

    3 years ago

  • What you can learn about CX from the aged care sector

    3 years ago

  • The secrets behind Flybuys' 25 years of success

    3 years ago

  • How Bunnings maintains a 90% staff retention rate

    4 years ago

  • Turning your customers into your greatest marketing asset

    4 years ago

  • Why Lush radically empowered their front-line teams

    4 years ago

  • BONUS: We're back for 2020 with some special announcements

    4 years ago

  • How to spend $129M on customer experience transformation

    4 years ago

  • Why HubSpot killed the sales funnel

    4 years ago