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CS No BS

CS No BS

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Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & COO Jamie Bertasi.

Recent Episodes

  • The art and science of customer success with Morgan Courtney, Director of Customer Success at Taskrabbit

    1 year ago

  • Solving customer problems at scale with Jay Nathan, EVP & Chief Customer Officer at Higher Logic

    1 year ago

  • Maintaining gratitude for the customer with Eran Ashkenazi, Chief Customer Officer at SentinelOne

    1 year ago

  • BONUS: The biggest BS in CS

    2 years ago

  • Delivering on customer expectations with Kerri Brown, Head of Customer Success Strategy Execution at SAP

    2 years ago

  • Owning the moment trumps owning the customer with Shona Fenner, Sr. Customer Success Operations Manager

    2 years ago

  • Building CS from scratch with Maranda Dziekonski, Chief Customer Officer at Swiftly

    2 years ago

  • The power of being proactive with Brent Cogswell, Head of Customer Success at Schneider Electric

    2 years ago

  • Customer journey as a product with Guy Nirpaz, Founder and CEO of Totango

    2 years ago

  • Trailer

    2 years ago