Brick & Mortar Reborn

Is brick and mortar dead or is it just coming alive? Join industry veteran, Bobby Marhamat, as he investigates the future of brick and mortar, why it’s gotten a bad name and what it takes to create a customer experience that increases ROI and keeps people coming back for more. Join him as he interviews the experts and learn what it takes to make or break the in-location experience.

Craig Patterson is the Editor-in-Chief of the leading Canadian retail industry news magazine, Retail Insider. He joins the show to discuss how retail has changed in the last few years, why online shopping still has value in a post-covid world, and his take on the future of retail.

Topics discussed:

– Craig’s background and why he started Retail Insider
– What Retail Insider does and does not cover
– The current biggest stories at Retail Insider
– Changes to the retail space in the past few years
– The value of selling experience as a retailer
– Resources that will help you keep up to date with the latest in the retail industry
– Tips to future-proof your retail business