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Advice from a Call Center Geek!

Advice from a Call Center Geek!

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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Recent Episodes

  • Unlocking the Power of Prompts: Enhancing CX QA with Proven Strategies

    2 months ago

  • Creating an AI Roadmap for Your Contact Center from the Ground Up!

    2 months ago

  • 2024 CX, AI, and Contact Center Predictions

    3 months ago

  • Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers

    4 months ago

  • AI Tools in CX: The Truth about ROI

    4 months ago

  • Navigating the Technology Maze for Small Contact Centers: A Practical Guide

    4 months ago

  • Contact Center Management, Hiring, Ratios and More- Effective Contact Center Management

    5 months ago

  • Best CcaaS Providers 2023-2024!

    5 months ago

  • The AI Transformation: A New Era for Business Process Outsourcing

    5 months ago

  • Linkedin AMA Episode: Implementing AI into Your Contact Center Wisely- What To Do First

    5 months ago