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Advice from a Call Center Geek!

Advice from a Call Center Geek!

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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

Recent Episodes

  • 𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀

    2 months ago

  • Unmasking False Hustle: Revolutionizing Customer Experience

    2 months ago

  • Calming Irate Customer Interactions: 5 Proven Techniques

    3 months ago

  • What Technology does a World Class 2024 Contact Center Have?

    4 months ago

  • Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All

    4 months ago

  • Everything We Learned from Starting An AI CX Company - OttoQa

    5 months ago

  • Mastering QA: Crafting the Perfect Contact Center Quality Assurance Forms

    6 months ago

  • How You Can QA Contact Center Calls Using ChatGPT (Desktop)

    6 months ago

  • Exposed: The Unvarnished Truth About AI Deployment in Contact Centers

    7 months ago

  • Will Auto QA Platforms End the Era of Traditional CX Analytics?

    7 months ago