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Intercom on Product Management

Intercom on Product Management

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How do you build something people actually want and will use time and time again? Sharing lessons we’ve learned in the six-plus years building Intercom, in this series you’ll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn’t, best practices for getting those features used, and much more.

Recent Episodes

  • Chapter 9: Get comfortable killing a feature

    7 years ago

  • Chapter 8: How to increase user engagement

    7 years ago

  • Chapter 7: Why do new features flop?

    7 years ago

  • Chapter 6: How to fight physics envy

    7 years ago

  • Chapter 5: Which new features should you actually build?

    7 years ago

  • Chapter 4: Making things people want

    7 years ago

  • Chapter 3: When to say no to new features

    7 years ago

  • Chapter 2: How to improve your features

    7 years ago

  • Chapter 1: How are people actually using your product?

    7 years ago