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Inside Intercom Podcast

Inside Intercom Podcast

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On The Ticket, you’ll hear Intercom’s Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.

Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

🏠 www.intercom.com

Recent Episodes

  • Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates

    2 weeks ago

  • How a “Bot Wrangler” uses AI to scale support without compromise

    3 weeks ago

  • Measuring every conversation: How CX Score is changing the game

    2 months ago

  • From siloed to seamless: What it really takes to unify the customer journey

    3 months ago

  • The Future of Customer Experience Starts with Smarter Listening

    4 months ago

  • The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)

    4 months ago

  • Built For You Spring '25: Fin Can Now See, Speak, and Take Action

    4 months ago

  • An AI-first approach: How RB2B created a lean, scalable support system

    4 months ago

  • Navigating a new era of AI-first customer service

    5 months ago

  • Why Anthropic chose Fin to transform their customer support

    5 months ago