The Disney Way For The Digital Age
by Kevin Kelly
August 9, 2022 2:00 pm
Magical customer experiences don’t happen by accident, they happen through careful planning & meticulous design. Kevin Kelly and Debbie Zmorenski have been engineering extraordinary customer experiences for over 30 years … Join us as we explore corporate culture, branding, service excellence, and much more. Through storytelling, technical curiosity and friendly conversation, “The Disney Way for the Digital Age” will be revealed! Our mission is to give our listeners real-life information that can be used to create a successful business model leading to competitive advantage and loyal customers for life. We’ll l share our combined experience in operations, leadership, and technology in a way that is relevant to all businesses.
Recent Episodes
E1: Introducing The Disney Way for the Digital Age Podcast
3 years agoE2: Three Pillars Supporting Great Customer Experience
3 years agoE3: Managing Chaos and Control - Right Fit Hire and Technology
3 years agoE4: Demystifying Brand Identity and the Emotional Connection
3 years agoE5: Foundations: How a Solid Service Framework Can Shape Your Culture
3 years agoE6: Touchpoints: The Anatomy of Your Digital Ecosystem
3 years agoE7: Innovate, Adapt, or Die
3 years agoE8: Disney’s Secret Sauce, Our Special Guest - Mary Flynn
3 years agoE9: Faster Than Normal Zombie Loyalists with Peter Shankman
3 years agoE10: Operation Recap - Season 1 Review and a Dramatic Cliffhanger
3 years ago