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Clued In with Lou Carbone

Clued In with Lou Carbone

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Clued In with Lou Carbone is an opportunity to hear from Lou and guests. Recognized globally at forefront of the creation of experience management as a business discipline Lou will expand your perspectives. The impact you can make in the CX, EX, and Patient Experience space will be enhanced by Lou’s distinctive and unique vision and foresight in the space. Lou is the author of Clued In, How to Bring Customers Back Again and Again; numerous widely cited academic articles, 100’s of lectures at business schools, as well as over a thousand presentations and Keynote Addresses globally. Carbone is the founder and CEO of the first company ever that was dedicated solely to the science and art of experience management Experience Engineering®.

Recent Episodes

  • Reason For Being: Leading Growth and Strategy In the Face of a Pandemic

    4 years ago

  • The Spirit of Volunteerism

    4 years ago

  • Dr. Kevin Churchwell: A CEO’s Perspective on Patient Experience

    4 years ago

  • “Digimanity”: There’s more to it than meets the eye!

    4 years ago

  • Customer Incivility: Customer and Employee Experience Covid Conundrum

    4 years ago

  • A Time For CX Self Reflection

    4 years ago

  • A Lego®Lesson - Emotional Clutching Power

    4 years ago

  • XM Is Not Greek To Bill Staikos!

    4 years ago

  • John Deere: Experience as an Investment in Brand

    4 years ago

  • The Tipping Experience

    4 years ago