Gain Grow Retain: B2B SaaS Customer Success

Gain Grow Retain: B2B SaaS Customer Success


In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Mac Reddin, Founder and CEO of Commsor joins us in looking at how community can help companies adopt strategies that increase organic customer (and potential customer) relationships in a way that strengthens business goals. From looking at community as a potential first touchpoint to creating communities of practice that allow anyone to join in sharing knowledge and resources, organizations can move beyond the algorithmic advertisement model and into conversations.

You can find Mac here

Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We’re on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbachand Jay Nathan – be sure to follow for customer success content.

Recent Episodes

  • The Vault - Beyond the Traditional Thinking of Community

    1 week ago
  • Building Enterprise Customer Success

    2 weeks ago
  • The Vault - Tending to Your Community

    3 weeks ago
  • Intersection of Customer Marketing and Customer Success

    4 weeks ago
  • You Should Be Building Your Customer Community

    1 month ago
  • The Vault - All Aboard the Community Hype Train

    1 month ago
  • Me, a Leader? My journey towards making a mark

    2 months ago
  • Talking Books by Jay and Kristi

    2 months ago
  • What to do in Your First Days As a Customer Success Leader

    2 months ago
  • Building Culture for Your Customer Success Team

    2 months ago