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Be Customer Led

Be Customer Led

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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers – both internal and external. Visit us on www.becustomerled.com

Recent Episodes

  • Ken Hughes on Humanizing Customer Experience

    2 weeks ago

  • Martin Palamarz on Scaling Impact with Journey Management and AI

    4 weeks ago

  • Dr. Chitra Ranganathan on Leading with Data at Scale

    1 month ago

  • Brett Frazer on Connecting Employee and Customer Experience

    3 months ago

  • Zach Riggar on CX Lessons From MLS On Strategies For Fan Engagement

    4 months ago

  • Tim Mueller-Hickler on Customer Obsession in Action

    5 months ago

  • Tom DeWitt on Creating a Culture of Customer-Centricity

    5 months ago

  • David Edelman on AI-Driven Personalization and Customer Strategy

    5 months ago

  • Amanda Ono on Migrating from Customer to Employee Experience

    2 years ago

  • Kimberly Wiefling on Developing Culture and Leadership That Has Impact.mp4

    2 years ago